Service Network
To make sure providing timely and high-quality technical service, the company has established a two-level service system of headquarter and branch-office with service network ranging in china from south-china to central-China, east-China, southwest and northwest etc; It has set up many centralized customer service centers based on branch company, office and technical center, which located in different place of Shenzhen, Shenzhen, Beijing, Shanghai, Wuhan, Chengdu, Xi’an, Hefei, Nanning, Guiyang and Lasa, which cover surrounding areas of each place. (Shown in a map ).
Service Ability
TYDIC has provided with special customer service organizations, arranged professional customer service staff to carry out strictly service system so as to set up a perfect service system.
The company offers 7×24 hours technical service hotline and assure reply service within 7×24 hours; we promise non-on-site service reply within 30 minutes and on-site service within four hours in urgent condition, 12 hours in special condition; Also, we promise recovery time for 99.% fault within 2 hours and for 90% fault within one hour.
